03 — Experience
Fifteen years scaling global products & teams.
From pioneering Google’s localization program to leading globalization for Disney’s streaming portfolio.
Disney
San Francisco, CA · 2020 – Present
Senior Product Operations Manager, GlobalizationJul 2025 – Present
Manager, Product Management, GlobalizationSep 2021 – Jul 2025
Senior Product Manager, GlobalizationSep 2020 – Sep 2021
- Led global product expansion across Marketing, Messaging, and Customer Services.
- Led 4 PMs to drive international launches across 33 languages and 155 countries.
- Shipped 5 CMS–TMS integrations, cutting manual hours and shortening delivery time by 63%.
- Drove AI-powered initiatives delivering 2× delivery speed, 150% resource-capacity increase, and 46% cost reduction.
- Discovered language-data problems and AI opportunities, removing language barriers by 65%.
- Optimized vendor service and technology ecosystem, generating $1M+ in cost savings.
- Established scalable localization processes for intake, prioritization, QA, and analytics.
SDL (acquired by RWS)
San Jose, CA · 2012 – 2020
Operations Manager, Language ServicesSep 2015 – Sep 2020
Program Manager, Language ServicesAug 2012 – Aug 2015
- Created and scaled the Google localization program from $0 to $43M annually (15–45% YoY growth).
- Built and managed a 30-person program team supporting 60+ Google B2B/B2C products.
- Engineered system integrations to accelerate issue resolution by 13%.
- Improved localization quality and timeliness across multiple content types.
- Designed financial reporting processes, enhancing budget accuracy by 17%.
thebigword
San Francisco, CA · 2011 – 2012
Senior Project ManagerNov 2011 – Jul 2012
- Pioneered the Google localization program, onboarding and integrating 200+ linguists.
- Developed an innovative online linguist training curriculum, reducing program dropout rates by 17%.
- Collaborated with sales and engineering teams to enhance API integration features.
Education
Certifications & more →- MA, Translation & InterpretationMonterey Institute of International Studies2006 – 2008
- Post-baccalaureate, JournalismUniversity of Oregon2005 – 2006
- BA, LiteratureNational Central University, Taiwan2002 – 2004